Our Client was 'generously' staffed and busy. Business appeared "to be OK" but closer inspection revealed low staff output and morale, high volumes of mistakes, duplication and re-work, absenteeism and overtime costs.

To resolve these problems in the key, high-cost areas of Supply Chain and Operations we started by carrying out full process and procedural reviews of the department and it's activities. This led to...

Creation of a cross-functional Project Team and improvement plan

Radical functional re-structure to better suit operational requirements

• Creation and implementation of Training Matrices and Training Plans for staff at all levels, driving multi-skilling and flexibility

Re-defined Job Descriptions and Work Instructions, bringing clarity to employee roles

Introduction of appraisal timetables for each employee to set and discuss their personal targets and Key Performance Indicators which were aligned to the business objectives

Creation and introduction of auditable "Lean" standard processes and procedures, to ISO9001 standard

"It is easy to become blinkered to the way you are operating.  'Busy fools' is a common term, and can be used as a main symptom for poor operational performance and high operating costs."

Key Benefits

Operational Efficiency increased by 40%

Absenteeism reduced by 60%

Headcount reduced by 25%

Highly motivated, engaged employees with clear objectives

Less complex business structure and processes